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Help centre

How can we help?

Short answers to the questions people ask us most.

Getting started

Switch to a Professional account and connect InstagramSyncRelay works with Instagram Creator and Business accounts. Here is how to switch for free and connect your account.
Reconnect InstagramWhat to do when the dashboard says your Instagram connection has expired, and how to remove SyncRelay's access.

Automations

Create your first automationSet up a comment-to-DM automation: pick a post, choose keywords, write the public reply and the DM.
Why didn't my DM send?What each status in Comment Tracking means, the common reasons a DM isn't sent, and how to send one by hand.

Inbox

Instagram's 24-hour messaging windowWhy you can only reply to someone within 24 hours of their last message, and how this affects automations and the inbox.

Billing

Payments, renewals, receipts and refundsHow paying for Pro works, why it never renews without you, how to get a receipt and what our refund policy says.